Contact us

Your feedback, questions, and insights are invaluable to us. For assistance, inquiries, or suggestions, please use the contact details below:

Email:

For feedback or inquiries related to our website, tools, or resources, you can email: changeispossible@msd.govt.nz

We aim to respond within 48 hours. Please note, this email inbox is only monitored during business hours and is not managed by family violence support professionals.

Phone Support:

Call us on 0800 456 450 for 24/7 specialist family violence support

Call 111 for emergencies

Online Chat Support:

For immediate assistance, you can use our online chat feature. Click on the LIVE CHAT icon at the bottom corner of your screen to start a conversation with our support team. Our representatives are available to provide real-time support.

New Zealand Relay Service

You can contact us using the New Zealand Relay Serviceopen_in_new (NZ Relay).

NZ Relay is a service for people who are deaf, hearing impaired, speech impaired and deafblind. All NZ Relay calls are strictly private so your information is safe and secure.

National Office contact information

Street address

The Aurora Centre
56 The Terrace
Wellington 6011

Mail address

Ministry of Social Development
PO Box 1556
Wellington 6140
New Zealand

Phone: 64 4 916 3300